FAQ

Q: What payment methods do you accept? A: We accept the following payment methods:

  • Credit Cards (Visa, Mastercard, American Express, Discover)
  • Debit Cards (Visa Debit, Mastercard Debit)
  • PayPal
  • Apple Pay
  • Google Pay

Q: Can I use multiple payment methods for one order? A: Yes, you can combine a gift card balance with another payment method. However, only one promotional code can be used per order.

Payment Security

Q: How do you protect my payment information? A: We take your payment security seriously and implement multiple measures:

  • 256-bit SSL encryption for all transactions
  • Full PCI DSS compliance
  • Secure payment gateways from trusted industry leaders

Q: Is it safe to save my payment information on your website? A: Your payment information is protected through industry-standard encryption and security protocols. We follow PCI DSS compliance standards to ensure your financial data is handled securely.

Ordering & Billing

Q: What currency are your prices in? A: All prices are listed in US Dollars (USD) unless otherwise specified.

Q: Why must my billing address match my payment method's address? A: For security purposes, your billing address must match the address on file with your payment provider. This helps prevent fraud and ensures smooth payment processing.

Q: When will my credit card be charged? A: Your credit card will be charged in full at the time you place your order, after payment authorization is successful.

Q: What happens if there's a pricing error on the website? A: If a pricing error occurs, we reserve the right to cancel the order and issue a full refund. We will notify you promptly if such an error is detected.

Invoices & Receipts

Q: How will I receive my invoice? A: A digital invoice will be sent to your email address upon order completion.

Q: Can I get a formal invoice for business purposes? A: Yes, please contact us at info@moniquejewelry.com to request a formal invoice for business purposes.

Taxes

Q: How is sales tax calculated? A: Sales tax is calculated based on your shipping address and added to your order total. Tax rates may vary by state and are subject to change.

Q: Are there any additional fees besides the product price and tax? A: No, we do not charge any additional fees beyond the displayed product prices and applicable taxes.

Shipping & Delivery

Q: What shipping methods do you offer? A: We currently only support shipping within the United States. All orders are shipped via reliable courier services.

Q: How much is shipping? A: We offer free shipping on all orders within the United States.

Q: How long does order processing take? A: Order processing takes 1-3 business days. Your order will be processed promptly after payment confirmation.

Q: How long does delivery take? A: Delivery takes 4-7 business days. Actual delivery time depends on your shipping address.

Q: What is the daily cut-off time? A: The daily cut-off time is 3:00 PM. Orders placed before 3:00 PM will be processed on the same day; orders placed after 3:00 PM will be processed on the next business day.

Q: Do you deliver on weekends? A: No, we only process and ship orders on business days.

Payment Issues

Q: My payment was declined. What should I do? A: If your payment is declined, please:

  • Verify that all payment information (card number, expiration date, CVV, billing address) is correct
  • Try again
  • If the issue persists, contact your bank or card issuer
  • You may also try an alternative payment method

Q: My payment authorization failed multiple times. What can I do? A: Payment authorization failures can occur due to security measures. Please contact your bank to verify your account status, then try again. If the problem continues, reach out to us at info@moniquejewelry.com.

Q: I haven't received my order confirmation email. What should I do? A: Please check your spam or junk folder. If you still can't find it, contact us at info@moniquejewelry.com with your order details.

Refunds

Q: How will my refund be processed? A: Refunds will be returned to the original payment method used for the purchase.

Q: How long will it take to receive my refund? A: Refunds typically take 10 business days to appear on your statement, depending on your bank or card issuer.

Q: Can I get a refund on shipping fees? A: Yes! All return shipping is completely FREE. Whether your return is due to a change of mind or any other reason, we provide prepaid return shipping labels at no cost to you.

Q: Where can I find more information about your refund policy? A: Please refer to our Refund Policy page for detailed information.

Order Cancellation

Q: Can I cancel my order? A: Yes, you can request an order cancellation by contacting us as soon as possible at info@moniquejewelry.com. However, if your order has already been shipped, cancellation is no longer possible and you will need to follow our return process.

Q: How will I receive my refund for a cancelled order? A: Cancelled orders that have been charged will be refunded in full to the original payment method within 10 business days after cancellation confirmation.

Contact Us

Q: What are your business hours? A: Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM (Central Time). We are closed on weekends and public holidays.

Q: How can I reach customer support? A: You can contact us through the following channels:

Q: How can I get help outside of business hours? A: Outside of business hours, you can contact us via email. We will respond to your inquiry as soon as possible on the next business day.