Return and refund policy
Return Information
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Return Conditions
To be eligible for a return, your item must meet the following conditions:
- Kept in the same condition as received, unworn or unused
- Accessories, instructions, and original packaging intact and complete
- Receipt or proof of purchase provided
How to Request a Return
- Please contact us first via email: info@moniquejewelry.com
- Provide your order number, photos of the item, and reason for return
- Once approved, we will send you a return shipping label and detailed instructions
- Please send your item back to the following address:
Return Address 5 S Wabash Ave Suite 804, Chicago, IL 60603
Please note: Items sent back without prior return request will not be accepted.
Inspect Your Order
Please inspect your order upon reception:
- Check if the packaging is intact
- Verify the quantity is correct
- Confirm the product quality matches the description
Damaged or Defective Items
If an item is damaged or defective, please contact us immediately upon receipt and provide the following information:
- Order number
- Photos of the defect or damage
- Brief description of the issue
We will evaluate and handle your case promptly.
Exchange Policy
We offer exchange services. If you need to exchange for a different size or style:
- Please contact us first to inquire about the exchange
- Return the original item following the return process
- Once your return is received and approved, you may place a new order for the desired item
Non-Returnable Items
The following items cannot be returned or exchanged:
- Items that have been worn, used, or damaged by the customer
- Opened jewelry packaging that affects resaleability
Refund Information
Once we receive and inspect your return, we will notify you immediately if the refund is approved. If approved, the refund will be automatically credited to your original payment method within 10 business days. Please note that your bank or credit card company may need additional time to process and post the refund.
If more than 10 business days have passed since approval and you have not received your refund, please contact us at: info@moniquejewelry.com
Contact Us
Store Name: Monique Jewelry
Email: info@moniquejewelry.com
Phone: +1 312 332 3762
Address: 5 S Wabash Ave Suite 804, Chicago, IL 60603
Business Hours : Monday to Friday, 9:00 AM – 5:00 PM
If you have any questions regarding returns or exchanges, please feel free to contact us anytime.