Payment Policy

Accepted Payment Methods

For your convenience, we accept the following payment methods:

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Payment Security

Your payment security is our top priority. We implement the following measures to protect your information:

• SSL Encryption — All transactions are protected with 256-bit SSL encryption to ensure your personal and payment information remains secure.
• PCI Compliance — We are fully PCI DSS (Payment Card Industry Data Security Standard) compliant, ensuring the highest level of security for processing card payments.
• Secure Payment Gateway — All payments are processed through trusted, industry-leading payment gateways to safeguard your financial data.

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Order Payment

Payment Processing

• Payment is required in full at the time of order placement.
• All prices are listed in US Dollars (USD) unless otherwise specified.
• Your order will only be processed after payment has been successfully authorized.

Order Confirmation

• Upon successful payment, you will receive an order confirmation email with your order details and receipt.
• Please retain your order confirmation for your records.

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Pricing Errors

In the event of a pricing error on our website, we reserve the right to cancel the order and refund the full amount paid. We will notify you promptly if such an error occurs.

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Billing Information

Billing Address

• Your billing address must match the address associated with your payment method.
• Please ensure your billing address is complete and accurate to avoid payment processing delays.

Invoice

• A digital invoice will be provided via email upon order completion.
• If you require a formal invoice for business purposes, please contact us at info@moniquejewelry.com.

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Taxes

Sales Tax

• Applicable sales tax will be calculated based on your shipping address and added to your order total.
• Tax rates may vary by state and are subject to change.

Other Fees

• We do not charge any additional fees beyond the displayed product prices and applicable taxes.

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Payment Issues

Declined Payments

• If your payment is declined, please verify that your payment information is correct and try again.
• If the issue persists, please contact your bank or card issuer for assistance.
• You may also try an alternative payment method.

Authorization Failures

• In rare cases, payment authorization may fail due to security measures. Please contact us if you experience repeated authorization failures.

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Refunds and Payment

Please refer to our Refund Policy for detailed information regarding refunds and payment processing.

Quick Summary:

• Refunds will be processed to the original payment method used for the purchase.
• Refunds typically take 10 business days to appear on your statement, depending on your bank or card issuer.
• All return shipping is completely FREE. Whether your return is due to a change of mind or any other reason, we provide prepaid return shipping labels at no cost to you.

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Order Cancellation

Cancellation Requests

• To request an order cancellation, please contact us as soon as possible at info@moniquejewelry.com.
• If your order has already been shipped, cancellation is no longer possible. You will need to follow our return process upon delivery.

Refund for Cancelled Orders

• Cancelled orders that have already been charged will be refunded in full to the original payment method.
• Refunds will be processed within 10 business days after cancellation confirmation.

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Financed Payments

We currently do not offer financing or installment payment plans.

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Contact Us

If you have any questions about our payment policy or need assistance with a payment-related issue, please don't hesitate to contact us: