Shipping Policy

DOMESTIC SHIPPING ONLY

We currently only ship to addresses within the United States. We do not offer international shipping at this time.

PROCESSING TIME

All orders will be processed and shipped within 1-3 business days from the date of purchase.

Order Cut-off Time:

  • Orders placed before 3:00 PM (CST) will be processed on the same business day
  • Orders placed after 3:00 PM (CST) will be processed on the next business day

Note: Processing times do not include weekends or public holidays. Delivery times may be extended during peak seasons and holidays.

DELIVERY TIME

After your order has been shipped, delivery typically takes 4-7 business days within the United States.

Shipping Method | Estimated Delivery Time | Cost

Standard Shipping | 4-7 business days | FREE

SHIPPING COSTS

Free Standard Shipping on all orders (no minimum purchase required)

SHIPPING RESTRICTIONS

We currently do not ship to the following:

  • P.O. Boxes
  • APO/FPO addresses
  • Certain remote areas (including Alaska, Hawaii, and US territories)

If we are unable to ship to your address, we will contact you promptly to arrange an alternative.

ORDER CONFIRMATION

Please review your order carefully before submitting:

  • Verify your shipping address is complete and accurate
  • Confirm your contact information is correct
  • Ensure all items and quantities are correct

You will receive an order confirmation email once your order has been placed, and a shipping notification with tracking information once your order has been shipped.

SHIPPING DISCLAIMER

  • We are not responsible for shipping and delivery delays caused by shipping carriers or events beyond our control
  • Once your order has been handed over to the carrier, title and risk of loss pass to you
  • All delivery times provided are estimates only and are not guaranteed

OUR LOGISTICS PARTNERS

We work with trusted carriers to ensure your order is delivered safely and on time:

UPS | United Parcel Service - Reliable ground and expedited shipping options FedEx | Federal Express - Fast and secure delivery services USPS | United States Postal Service - Comprehensive domestic coverage

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your package's progress on the respective carrier's website:

  • UPS Tracking: ups.com
  • FedEx Tracking: fedex.com
  • USPS Tracking: usps.com

LOST OR DAMAGED PACKAGES

If your package is lost or damaged during transit, please contact us within 5 business days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.

Please provide the following information when contacting us:

  • Order number
  • Tracking number
  • Description of the issue
  • Photos of damaged items (if applicable)

CONTACT US

If you have any questions about shipping or your order, please don't hesitate to contact us:

Monique Jewelry

Email: info@moniquejewelry.com

Phone: +1 312 332 3762

Address: 5 S Wabash Ave Suite 804, Chicago, IL 60603

Business Hours : Monday to Friday, 9:00 AM – 5:00 PM